App Reviews & Ratings
Ratings, reviews and what to do with them — the terms behind user feedback in the App Store and Google Play.
- App RatingAn app rating is the 1–5 star score users give an app. The stores show the average as the app’s overall rating, next to the number of ratings.
- App Review MonitoringApp review monitoring means automatically collecting new App Store and Google Play reviews and delivering them to the team — usually as alerts in Slack, Microsoft Teams or email.
- App ReviewsApp reviews are the written feedback and star ratings users leave for an app in the Apple App Store or Google Play Store.
- Competitor App AnalysisCompetitor app analysis is the practice of studying other apps in your category — their store listings, rankings, updates and especially their user reviews — to find opportunities for your own app.
- Developer ResponseA developer response is a public reply from the app’s developer to a user review, posted from App Store Connect or the Google Play Console.
- In-App Review PromptAn in-app review prompt is the system dialog that lets users rate an app without leaving it — on iOS via SKStoreReviewController / RequestReviewAction, on Android via the Google Play In-App Review API.
- Rating ResetA rating reset lets iOS developers start the App Store summary rating from zero when they release a new version. Reviews stay visible; only the displayed average starts over.
- Review BombingReview bombing is a sudden wave of negative reviews and ratings, usually coordinated or triggered by one event, aimed at pulling an app’s rating down.
- Review GatingReview gating means asking users if they are happy first and only sending satisfied ones to leave a public review, while unhappy ones are routed elsewhere.
- Review Sentiment AnalysisReview sentiment analysis classifies app reviews as positive, negative or neutral — and often by topic — so teams can see what users love and what they complain about at scale.
Other categories: Customer Feedback & Support · App Store Optimization · App Metrics & Analytics · App Marketing Basics · App Store Tools & Releases