Sort by version first: a sudden run of 1-star reviews after a release almost always points to one bug or one change people dislike. Then read the 2- and 3-star reviews — they tend to be the most specific about what’s missing. For competitors, look at what their unhappy users ask for; that’s a list of reasons to switch to you. More in our guide to competitor monitoring.
Downloading by hand vs. getting every review
A download is a snapshot: the latest 500 reviews per country, at the moment you click. To see every new review when it’s written — and reply while it still matters — allstarsbot posts App Store and Google Play reviews to Slack or Microsoft Teams, for your apps and your competitors’. More in app review monitoring and how to respond to App Store reviews.
FAQ
How many reviews can I download?
Up to the latest 500 reviews per country. That’s the limit of Apple’s public reviews feed, which this tool reads. Pick several countries to get more: each one has its own 500.
Where do the reviews come from?
From Apple’s public customer reviews feed — the same reviews anyone can see on the App Store. The download runs in your browser; allstarsbot doesn’t store or publish them.
How do I get all reviews of my own app?
For your own apps, the App Store Connect API returns the full history, and you can read and reply to every review in App Store Connect. To get each new review as it comes in, connect the app to allstarsbot and they arrive in Slack or Microsoft Teams.
Can I download Google Play reviews?
Not with this tool. Google has no public feed for other apps’ reviews. For your own app, the Play Console lets you export reviews as CSV files every month, and allstarsbot sends new Google Play reviews to Slack or Teams.
Why are ratings without text missing?
The feed only contains written reviews. Star-only ratings count towards the average on the App Store but have no text, so they aren’t in the download. That’s also why the average here can differ from the one on the App Store.