LTV formula for apps
LTV = monthly revenue per paying user × share you keep ÷ monthly churn rate
The "share you keep" accounts for app store fees: on most plans, Apple and Google keep 15% or 30% of each purchase. Monthly churn is the share of paying users who cancel each month; 1 ÷ churn is the average lifetime in months. Get churn from the churn rate calculator.
Example
A subscription costs $9.99 a month, the developer keeps 85% and 8% of subscribers cancel each month. LTV = 9.99 × 0.85 ÷ 0.08 = $106.14. With an acquisition cost of $40 per subscriber, the LTV:CAC ratio is 2.7 : 1.
How to read LTV:CAC
- Below 1: every paid user loses money.
- 1 to 3: paid growth works only with a lot of patience and cash.
- Above 3: a common rule of thumb for healthy paid acquisition.
How to raise LTV
Lower churn has the biggest effect, because it lengthens every customer's life. App reviews from cancelling users tell you what to fix first. More in the glossary: lifetime value (LTV) and cost per install.